Shipping policy

Shipping Policy

(Trade & Retail – Japan-Sourced Items)

Shipping Overview

All parts and vehicles are sourced from Japan and shipped to the UK using third-party logistics providers. Shipping times are estimates only and may vary due to factors outside of our control.

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Estimated Shipping Times

• Parts: approximately 1–3 weeks

• Vehicles: approximately 3–5 weeks

These timeframes are estimates, not guarantees, and are subject to shipping schedules, customs clearance, port congestion, weather conditions, and carrier availability.

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Transfer of Risk

• Risk transfers to the buyer once goods are dispatched from our control or handed to the carrier.

• We accept no liability for delays, damage, or loss occurring after dispatch, except where required by UK law.

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Delays

• Delays caused by shipping lines, freight forwarders, customs authorities, ports, weather, or other third parties are outside our control.

• Shipping delays do not constitute grounds for cancellation, refund, or compensation.

• Estimated delivery times do not form part of any contract.

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Loss in Transit

• In the event that goods are confirmed lost in transit, we will assist with the carrier or insurer claim process.

• Any refund issued will be limited to the amount recovered from the carrier or insurer only.

• We are not responsible for losses exceeding the insured or recoverable value.

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Damage in Transit

• Visible damage must be reported immediately upon delivery and documented with photographs.

• We do not accept liability for damage caused during transit where the carrier is responsible.

• Claims for transit damage are subject to the carrier’s terms and claim process.

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Customs & Import Delays

• Customs inspections, clearance delays, duties, taxes, or regulatory checks may affect delivery times.

• Such delays are not grounds for refunds, returns, or compensation.

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Vehicles

• Vehicles are shipped as inspected and documented prior to export.

• Shipping times for vehicles are estimates and may vary depending on vessel schedules and port processing.

• No liability is accepted for delays once the vehicle has been shipped.

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Trade Customers (B2B)

• All shipping timelines are estimates only.

• No compensation is offered for delays, downtime, loss of earnings, or third-party costs.

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Consumer Rights Notice

Nothing in this policy affects a consumer’s statutory rights under UK law. Where applicable, remedies will be provided strictly in accordance with the Consumer Rights Act 2015.

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Acceptance of Policy

Placing an order, paying an invoice, or opening a trade account constitutes acceptance of this Shipping Policy.